Confidence and Competence
-
Let people go when they are both confident and competent. If they know what they’re doing then you can set goals and get out of the way.
-
Coach people when they are competent but lack confidence. If they’re good but they don’t know it then support them in finding the answers themselves.
-
Retrain people who are confident but not actually competent. If they think they’re good, but they’re actually not, it’s time to take them back to re-learn the thing they’re doing.
-
Direct people who really don’t know what they’re doing. If they’re doing something new and unfamiliar it’s fine to step in and tell them how to do it.