Confidence and Competence

Let people go when they are both confident and competent. If they know what they’re doing then you can set goals and get out of the way.

Coach people when they are competent but lack confidence. If they’re good but they don’t know it then support them in finding the answers themselves.

Retrain people who are confident but not actually competent. If they think they’re good, but they’re actually not, it’s time to take them back to re-learn the thing they’re doing.

Direct people who really don’t know what they’re doing. If they’re doing something new and unfamiliar it’s fine to step in and tell them how to do it.