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layout: post
date: 2023-09-03
title: Competence Quote
cited: Unknown

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> Let people go when they are both confident and competent. If they know what they’re doing then you can set goals and get out of the way.

> Coach people when they are competent but lack confidence. If they’re good but they don’t know it then support them in finding the answers themselves.

> Retrain people who are confident but not actually competent. If they think they’re good, but they’re actually not - it’s time to take them back to re-learn the thing they’re doing.

> Direct people who really don’t know what they’re doing. If they’re doing something new and unfamiliar it’s fine to step in and tell them how to do it.